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1. What is tax amnesty?

Tax amnesty is a new one-time initiative launched by the City of Green Income Tax Division that allows taxpayers a chance to pay any delinquent/back income taxes without penalties and interest.  This opportunity to “catch up” on your taxes includes both taxes due on returns that have not yet been filed as well as taxes due on tax returns previously filed but not yet paid.  Please note: If you need help with completing your return, free Green tax return preparation and/or assistance is available at our office during the posted office hours.  Appointments are highly recommended due to the ongoing pandemic.

2. When is tax amnesty?

The City of Green’s tax amnesty program is available November 2, 2020 through January 29, 2021.

3. Who qualifies for tax amnesty?

Those taxpayers and businesses that have not yet paid the full tax amount due on their Green income taxes qualify for tax amnesty.  This includes accounts referred for legal action as well as accounts collected by the Ohio Attorney General’s Office.

4. Who must file a City of Green tax return?

All resident individuals and partial year residents, 18 years of age or older, must file a City of Green tax return, even if no income is earned or no tax is due.

Non-resident individuals who receive compensation for work done or services performed within the City of Green whose employer has not withheld City of Green income tax must file a tax return.  Also, non-residents who own property or conduct business in Green must file, even if no tax is due.

Resident and non-resident businesses, contractors, and subcontractors located or doing business in the City of Green, even if no tax is due.

5. How do I take advantage of tax amnesty?

During the available tax amnesty period, the City of Green will allow residents and businesses to:

• File outstanding tax return(s) and pay the outstanding tax and half of the late filing fee in full without penalties and interest
• Pay outstanding tax balance(s) and late filing fees without penalties and interest
• Pay outstanding penalties only balance(s) at a 50% reduced rate

To this end, individuals and businesses that wish to take advantage of tax amnesty must calculate how much is owed for back taxes by preparing the appropriate returns or by referring to the appropriate City of Green tax bill.  Please keep in mind that, when filing, a tax return is not considered “complete” until our office receives all of the proper paperwork.

6. Which document(s) are needed in order to make my individual tax return(s) “complete”?

In order to properly and accurately process your tax return for any given year, copies of the following documents must be submitted to our office:

• Any and all W-2 and/or 1099-Misc forms
• Any and all applicable schedules (C, E, F)
• The first 2 pages of your Federal Form 1040 and Schedule 1, if applicable

For part-year residents, copies of additional documentation in the form of state tax returns, leases, or rental agreements substantiating move-in or move-out dates, pay stubs establishing income made while a resident of Green, and/or other city municipal tax returns may be necessary to complete your return.

7. Why should I take advantage of tax amnesty?

Tax amnesty is a one-time opportunity for businesses and individuals who owe City of Green taxes to file delinquent tax returns and pay those back taxes without penalties and interest.

8. What if I do not take advantage of tax amnesty?

The City of Green Income Tax Division will be increasing its efforts to thoroughly identify noncompliant taxpayers.  After the income tax amnesty period has ended, any taxpayers who did not file and/or pay the proper city income tax will be prosecuted to the fullest extent of the City of Green Income Tax Ordinance and be held responsible for all penalties and interest levied against any outstanding tax balance(s).

9. How do I know how much I owe?

To determine your tax liability, you will need to complete your tax returns.  If you have already filed your tax returns, you can refer to your tax bill.  If you need help with completing your return, free Green tax return preparation and/or assistance is available at our office during the posted office hours.

10. What are your office hours?

The office is open 8:00am until 4:00pm, Monday through Friday.  The office will be closed on all federal holidays and the day after Thanksgiving.

11. What if I cannot pay my taxes in full?

The City of Green offers payment plans utilizing a service called ACH (Automated ClearingHouse) Electronic Funds Transfer.  With ACH, payments will be deducted directly from a checking or savings account on the 1^st of each month.  Please note that payment plans are an option for those accounts that are current.  If you wish to take advantage of the payment plan option, you must first file City of Green tax returns for each tax year that is delinquent.  Tax amnesty will be offered on payment plans as follows:

• If 50% of the tax due is paid at the time of the payment plan, 50% of the penalties, interest and late filing fee will be waived
• If 25% of the tax due is paid at the time of the payment plan, 25% of the penalties, interest and late filing fee will be waived

12. What happens to the waived penalties, interest and late filing fee if I miss a payment?

Missing a payment will result in the payment plan being cancelled and the full penalties, interest and late filing fee will be applied to the tax due.

13. I currently have a payment plan. Can I add any additional taxes I owe to my payment plan?

Yes, additional taxes may be added to a taxpayer’s current payment plan upon request.  To take advantage of the tax amnesty program, one the two amnesty payment plan options above must be taken.

14. What is the City of Green’s tax rate?

Green’s tax rate is 2%.

15. Do I receive credit for taxes paid to other cities?

Residents receive 100% credit, up to Green’s 2% tax rate, for taxes paid to other cities.

16. What if I have other questions not listed in this FAQ?

For any additional questions, please contact the Income Tax Division at (330) 896-6622 or by email at taxsecure@cityofgreen.org.

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1. What is a variance?

A Variance is a request by a property owner to, literally, vary from the city code requirements when constructing an improvement to their home or a detached structure on their property. A Residential example would be that the proposed structure will be taller or larger than code permits or closer to the property line than code permits. Examples of a Variance request for a Commercial project may be:

• Permit fewer parking spaces than code requires
• Permit more lot coverage than permitted in the code
• Permit smaller parking spaces than code requires

The Board may not grant a variance to permit a Use in a Zoning District where that Use is prohibited; to do so would have the effect of re-zoning.

2. What is an appeal?

A property owner who feels that a zoning or city official has made an error in a decision or application of the code may file an Appeal to be heard before the Board of Zoning Appeals. The Board will consider the code language and information presented by both sides and make a ruling.

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1. What is the City Charter?

The City Charter is the governing document defining how the City’s administration is organized and how the City is run.  Similar to the U.S. Constitution or the State of Ohio Constitution, the City Charter can only be changed if approved by a majority vote by the people.

2. Why are there City Charter amendments on this year’s ballot?

The original City Charter was drafted and ratified by voters in 1992, when Green became a City in 1992.   The first Charter review occurred five years after the Charter was created.  Subsequent reviews are every seven years thereafter (Article 9.1).  This is the fourth time the Charter has been reviewed by a Charter Review Commission. 

3. Why are there so many City Charter amendments on this year’s ballot?

With the passage of the Charter Amendment (Issue 14, November 2018) to move from an appointed law director to an Elected Director of Law, the Charter Commission proposes several Charter Amendments to clarify items related to the Director of Law such as partial terms, qualifications, removal from office, etc.  

4. How is the City Charter Commission appointed?

The 2019 Charter Review Commission, appointed by the Mayor and approved by City Council, are Susan Allen, chair; Vivian Duffrin, vice-chair; and members Sherry Neubert, CJ Meager, and Ted Mallo.

5. What is the process the City Charter Commission follows?

The Charter Review Commission met 12 times from January 2019 through June 2019.  Their role was to re-examine the Charter and review proposed changes presented by city administrators and the general public.  During these public meetings, the commission members reviewed the entire Charter and solicited input from City administrators and the general public for proposed language changes and updates to the charter.   The Commission decided on proposed amendments in public hearings.   Following these hearings, the Commission presented the proposed amendments to City Council for approval to place the amendment on the ballot.   The amendments will become part of the Charter if a majority of voters approve them on November 5, 2019.  

6. Are there other ways to make amendments to the Charter?

Yes.  City Council may submit a proposed Charter Amendment to voters at any time.  Also registered voters in the City of Green may conduct a petition initiative to propose an amendment to voters.   For a petition initiative amendment to be placed on the ballot, the petition must be signed by 10% of voters who voted in the last municipal election.  

7. What are the proposed Charter Amendments by the Charter Commission and accepted by City Council?

For Green voters, Issues 23-35 on the Nov. 5, 2019 General Election Ballot were presented by the City Charter Review Commission and accepted by City Council.

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1. Is my private event at a City facility canceled?

The City has NOT canceled private events and they may continue as scheduled. However, it is recommended by the Ohio Department of Health to avoid large or unnecessary gatherings to help mitigate the spread of illness. The City will be refunding all who wish to cancel an event at a rented City of Green facility. (Updated March 12 10:30 a.m.)

2. Are City Council and Committee meetings canceled?

The City of Green will continue to hold meetings essential to operation. This includes City Council meetings, Planning and Zoning Commission, Design Review Board, Board of Zoning Appeal, and Civil Service Commission. All other commission and committee meetings are canceled until further notice. (Updated: March 12 10:40 a.m.)

3. Which City essential meetings will continue?

The City of Green will continue to hold meetings essential to operation. This includes City Council meetings, Planning and Zoning Commission, Design Review Board, Board of Zoning Appeal, and Civil Service Commission. All other commission and committee meetings are canceled until further notice. (Updated: March 12 10:40 a.m.) 

4. Will the City Parks remain open?

City Parks will remain open. However, all parks programs and indoor activities (i.e. Knit for the Needy, basketball, volleyball, etc.) will be canceled until further notice. (Updated March 12 10:40 a.m.)

5. Can I get a refund for my program or rented facility?

The City of Green will be refunding City facility rentals that wish to cancel a scheduled event. These events are not required to cancel, however, it is recommended by the Ohio Department of Health to limit gatherings and practice social distancing. Additionally, the Parks and Recreation Department will be refunding program cancellations per the cancellation policy. For more information about facilities or programs, call 330-896-6621. (Updated March 12 10:40 a.m.)

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1. Will these be fixed monthly payments?

Yes. Payments will begin 120 days after dispersal.  

2. Can I repay the loan early?

Yes. The loan may be paid in full anytime throughout the 36-month loan period. There is no penalty for early repayment.   

3. Are loans only for $6,000, or can I request any amount up to $6,000?

You can apply for a loan up to $6,000. 

4. Are there limits to what this money may be used for?

Yes. Eligible Expenses include existing machinery & equipment payments, payroll, rent, utility expenses, insurance payments. Ineligible Expenses include new purchases and new debt. Other sources of funds and the application of use will be considered in the loan processing. 

5. I am a franchise owner, is this $6,000 per location or per business owner?

Sorry, the loan is per business, not location.  

6. Does receiving this loan make me ineligible for any other form of relief program?

No. We encourage Green businesses to apply for all Federal, State and regional loan and grant programs that may benefit your business. See our resource page for details on programs available.  

7. Is there a minimum number of employees, I must have to qualify for this loan?

No. This loan program is available for sole proprietors as well as businesses with any number of employees.  

8. My business is just outside Green’s city limits, but I live in Green. Does my business qualify?

Sorry, but the business must be located within the City of Green.  

9. I originally requested $2,000, but now realize I need to borrow more. Can I submit another loan request?

We encourage you to ask for your maximum needs up to $ 6000.00 

10. How long will it take to receive my loan?

The goal will be to review and respond within 20 days. 

11. What information is required to apply?

Please visit the Green CIC’s Webpage and request the loan application.  You will be sent a secure e-mail and instructions on how to submit your application securely. 

12. What is the interest rate after the 36-month period?

The interest rate is zero percent. 

13. Are there closing fees?

No.

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1. What can I do to prepare for coronavirus (COVID-19)?

The Ohio Department of Health offers a household checklist to help families to prepare.  

Household Preparation and Planning Checklist

2. If I have a concern about coronavirus, who should I call?

The Ohio Health Department has set up a toll-free number to answer questions about coronavirus (COVID-19). 1-833-4-ASK-ODH (1-833-427-5634).

Summit County Public Health also has a number to answer questions. 330-926-5795

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1. What is CodeRED?

CodeRED is an Emergency Notification System, which allows the City of Green to contact residents and businesses in the event of an emergency via phone call, text or email.

2. Why do I have to re-register?

The City switched service providers from Everbridge/Nixle to CodeRED for our emergency alerts. While data was transferred, we ask that all residents register or re-register to ensure we have the most accurate information for you.

3. How do I enroll?

Enroll in one of three ways:

• Call our non-emergency dispatch number at 330-896-6610 to enroll over the phone
• Enroll online
• Text GREENOH to 99-411. Once you receive a reply text from this number, follow the link to complete your registration

4. What type of notifications will I receive?

You can expect to receive notifications about:

• Community Updates
• Critical Community Alerts (temporary road closures, etc)
• Emergency Events
• Severe Weather Notification
• Other Information

5. What type of information is required to register?

Participation is voluntary. A valid email and phone number will be needed to sign-up. During the registration process we will ask you to give us information about yourself such as your address, your primary language, and if you require any special assistance during an emergency event.

6. How will I receive messages?

Messages can be delivered in a number of ways:

• Email
• Home/Work/Cell Phone
• Mobile Application: CodeRED Mobile Alert (free download on Apple or Google App Stores)
• Short Messaging Service (SMS) / Text Message
• TDD Transmission

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1. How do I register for any of the Great Eight Race Series Races?

Registration for the Great Eight Races must be completed through each of the individual race registration pages. Links to registration will be posted on the main Great Eight Race webpage as registration opens for individual races.

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1. What is taxable income?

Generally, income such as, but not limited to:

• Commissions
• Distributive share of net profits of a partnership or sub-chapter S corporation
• Employer-paid sick pay
• Income from lotteries and other games of chance
• Net profit from a business
• Net rental income
• Salaries
• Tips
• Vacations
• Wage continuation plans
• Wages

2. What is non-taxable income?

Non-taxable income includes:

• Alimony
• Annuities paid under a retirement program
• Capital gains on investments
• Child support
• Dividend income
• Interest income
• Military pay
• Pensions
• Proceeds from insurance
• Railroad retirement benefits
• Social security benefits
• Unemployment and disability payments not made by the employer
• Welfare

3. As a retired resident do I need to file an income tax return?

Retired individuals who receive only non-taxable income can file an Exemption Certificate (PDF) and will not need to file income tax returns in the future - unless they begin receiving taxable income again. Complete the Exemption Certificate (PDF)  and mail it to:
Income Tax Division
P.O. Box 460
Green, OH 44232

4. Is this address in Green?

The City of Green is served by six post offices. Portions of the following postal ZIP codes are located within the city limits and taxing jurisdiction in Green:

• Akron 44312
• Akron 44319
• Cinton 44216
• Green 44232
• North Canton 44720
• Uniontown 44685

To assist in determining whether or not an address is physically located in Green, a lookup tool is available on the Ohio Department of Taxation website. The street number and zip code must be entered. The physical location will be shown within the Found Address box. Newer streets may not appear on the website and may be verified by calling the Income Tax Division office at 330-896-6622.

5. Do I need to register? How do I register?

All Green residents, as well as businesses located or conducting business in the City of Green are required to complete a registration form and return it to the Income Tax Division at:
P.O. Box 460
Green, OH 44232

6. What are the individual filing requirements?

All residents and partial year residents of the City of Green who are 18 years of age or older as of the end of the tax year must file a return regardless of income or whether any tax is due.

7. What are the estimated tax payments?

An annual estimate and first quarter payment is required to be filed by April 15 for 2018 tax if the non-withheld tax liability will exceed $200. The interest rate applicable to calendar year 2019 will be 7% per annum. Remaining quarterly estimated payments will be billed quarterly and are due as follows:

• All Individual Taxpayers:
  • June 15
  • September 15
  • January 15
• Calendar Year Non-Individual Taxpayers:
  • June 15
  • September 15
  • December 15

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1. If we're looking to access Interstate 77, should we take an alternate route?

For the next few weeks, depending on the time of day, it may be better to take an alternate route to I-77. However, traffic will be maintained along Raber Road through this early phase of construction. Please anticipate some delays.

2. Why are we putting new utility poles up instead of placing those wires and cables underground?

While gas, sewer and water lines run underground, the cost to place telephone, electric and cable lines underground for this project was more than the budget allowed. It was our desire to put these utilities underground and we made every attempt to do so, but in the end it was too cost prohibitive.

3. The roundabouts at Raber and 619 are at busy intersections. Why are we adding a third one at Stein Road?

Once Massillon Road is widened to four lanes with a center median, motorists can only make a right turn into and out of drives along Massillon Road between Raber Road and SR619. The roundabouts will be used like U-turns to change direction along the corridor. For example, if you are leaving Handel’s (and want to go south toward I-77), you will make a right onto Massillon Road, then take the roundabout at Stein Road to reverse direction to go south.

4. How long will the project take?

The Massillon Road North Corridor Improvement Project is expected to be mostly completed by the end of 2021. Some restoration (landscaping) may extend into the Spring of 2022. It’s a multi-phased project that includes three roundabouts, widening the road to four lanes with a center median, a multi-purpose trail on the west side of the road and traditional sidewalk on the east side.

5. Why is the project necessary?

Currently the corridor is perhaps our most congested road in the City and  isn’t equipped for the growth in traffic to come in the years and decades ahead. The added lanes ensure the corridor can handle the additional vehicles (expected to grow on a per-day basis from 21,000 to an estimated 41,000 by 2035*). *Per AMATS Traffic Study Estimate

Under current conditions, heavy traffic and obscured sight-lines make it difficult to make left turns within the corridor. The roundabouts at Raber Road, Stein Road and SR 619 will  make the corridor more efficient and safer. Motorist will only be able to make right turns into and out of businesses along the corridor, then use the closest roundabout as a “U-turn” to head in the opposite direction. This new traffic pattern will make the corridor easier and safer for motorist.   

Plus, the addition of walking and bike paths helps encourage a more active lifestyle.  

6. During construction, how will traffic be directed as new lanes are added?

The new southbound lanes will be constructed first.  While this is happening, traffic will be maintained on the current road, one lane going north and one going south.

Next will be the reconstruction of the two northbound lanes. While this is happening, traffic will be maintained on the  new southbound lanes, with one lane going north and one going south. Signage will be added to direct motorists to businesses along the corridor. 

7. Will there be road closures?

We don’t anticipate full road closures along Massillon Road. There will be occasional lane closures that still allow traffic to proceed. Raber Road is scheduled to be closed for a short period of time in early 2021. Also SR 619 will be closed in sections for a limited time in 2021. Portions of SR619, east and west of Massillon Road, will be closed at different times periods. The closures of Raber and SR619 will not be at the same time. Businesses and the traveling public will be notified of these closures well in advance.

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1. Is the city still fighting against the nexus pipeline?

Yes.

2. If the city is still fighting, what is it doing?

On Tuesday, September 26, 2017, the City filed an action with the 6th Circuit Court of Appeals challenging the issuance of an environmental permit by the Ohio Environmental Protection Agency (EPA) to NEXUS. The permit is called a Water Quality Certificate and is necessary for nexus to proceed with construction of the line in Ohio. The permit is issued to address the pipeline's environmental impacts on surface waters like wetlands and streams. The City also appealed the issuance of the permit by filing with the Ohio EPA's environmental review appeals commission (ERAC) which rules on action by the director of the Ohio EPA.

3. Why did the City decide to challenge the environmental permit?

Based upon the city's research, in coordination with its outside environmental legal counsel, this approach provides the City with the highest probability of allowing a court to consider arguments to oppose the pipeline. In the last 15 years, 14 interstate pipeline projects have been stopped. Six of those projects were stopped by challenges to the state-issued environmental water quality certificate. In 2017, the only successful challenges involved state water quality permits.

4. What has FERC been doing for the last 6 months?

In February 2017, the Federal Energy Regulatory Commission (FERC), which is the commission that issues approvals for interstate pipelines, no longer had a quorum to conduct business. FERC did not have a quorum until early August when new members appointed by the President were confirmed by the United States Senate. FERC issued its approval to NEXUS on August 25, 2017.

5. What has the City been doing for the last 6 months?

Between February and August, the City worked with its legal counsel and environmental consultants and filed additional comments and documentation with Federal Energy Regulatory Commission (FERC) and the Ohio Environmental Protection Agency (EPA) detailing environmental issues that should have been addressed during the permitting process. The City also obtained copies of the Ohio EPA and Army Corps files on the NEXUS permitting process. In August 2017, the City met with the director of the Ohio EPA and his staff about the City's concerns.

6. Is it true that the City did not file a request for FERC to reconsideration the issuance of its certificate (approval)?

That is correct.

7. Why did the City decide to not challenge the FERC approval?

The City is aware 6 to 7 other interested parties and entities have challenged the FERC approval by filing a request for rehearing before FERC. This is an administrative proceeding in which Federal Energy Regulatory Commission (FERC) reviews its own actions. The City will continue to collaborate with those groups, such as CORN, the City of Oberlin and the Sierra Club. However, the City chose not to appeal to FERC, but instead chose to concentrate its efforts on challenging the state permit. This decision was based on case law research indicating that challenging the issuance of a certificate before FERC has never been successful.

8. How much money has the City spent this year fighting the NEXUS pipeline?

Through the end of August 2017, the City has spend approximately $67,000 on legal and environmental consultant fees and provided a payment to CORN of an additional $10,000.

9. Is the City a party to the lawsuit filed by CORN in Federal District Court in May 2017?

No, it is not.

10. Why was that case filed?

It was filed by CORN in an attempt to stop Federal Energy Regulatory Commission (FERC) from issuing the certificate (approval) to NEXUS. FERC subsequently approved the pipeline on August 25, 2017.

11. What is the status of that lawsuit?

A magistrate who reviewed the case has recommended to the judge that the case be dismissed in full. The court asked for additional briefings to be submitted by September 15, 2017, at noon. Court records appear to show that the CORN briefing was not submitted by the deadline.

12. Has the City provided easements to NEXUS?

No. The City has not provided the three easements NEXUS has requested. Nor has the City provided permission for the 14 necessary right of way crossings NEXUS has requested.

13. Is there anything I can do?

If NEXUS has requested an easement from you, one option is do not give them the easement. We anticipate that if you do not sign an easement agreement NEXUS will be filing an eminent domain action against you. NEXUS will also be filing an eminent domain against the City of Green. This will likely happen very quickly. The City understands that NEXUS has only secured 65% of the easements needed in the city, even though NEXUS claims to have over 90% of the easements for the whole project.

14. What can I do if I have questions?

Please contact the office of the mayor, Gerard Neugebauer at 330-896-6602.

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1. How many acres of parkland does the city own?

The City of Green owns more than 717 acres within the 14 parks and the Myersville Fen Nature Preserve.

2. How do I reserve a picnic pavilion?

Contact the Parks and Recreation office at 330-896-6621 or visit the online reservation website. 

3. Do I need a fishing license to fish in public parks?

A fishing license is required for Southgate Park only.  Click here to obtain a fishing license online.  A fishing license is not required at Boettler Park.

4. How can I check the status of field conditions for baseball, soccer, etc.?

In the event of inclement weather, baseball, softball, soccer, and lacrosse field status updates can be found on the City's home page. You can also sign up to receive text or email alerts for field closures by clicking on the following link: CodeRED Alerts.  Call the Parks and Recreation office at 330-896-6621 for more details.

5. Where can I walk my dog?

The Dog Park at Ariss Park is a 1.87 acre off-leash dog run that is open dawn to dusk. Dogs are also permitted in Ariss Park (walking path), East Liberty Park, Central Park, and Southgate Park, but must remain on leash. Dogs may also be walked on leash at Nimisila Reservoir and Knapp Recreation area. Contact the local office of the Ohio Division of Natural Resources at 330-644-2220 for more information on these two locations.

6. How do I reserve a park for a special event?

A Special Use application must be obtained through the Parks and Recreation office and submitted for review by the Public Service Department. Call the office at 330-896-6621 for more information.

7. How do I get to Southgate Park?

The north entrance for Southgate Park is located within Boettler Park, 5300 Massillon Road. Follow signs to Southgate Park.  The south trailhead parking lot is accessed at 6521 Mt. Pleasant Road.

8. What time do the parks open and close?

City of Green parks open at sunrise and close 30 minutes after sunset.  The exception to this rule is for scheduled and approved special events and activities.

9. Who should I report suspicious behavior to?

The safety of our visitors is a priority. Any suspicious behavior should be reported immediately to the Summit County Sheriff Department by calling 9-1-1.

10. Where do I purchase a paver for the Veterans Memorial Park?

Pavers may be purchased in the Parks and Recreation Office, Monday through Friday from 8 a.m. to 4 p.m., through the online reservation system, or by using the Paver Order Form (PDF).

11. What are the general rules and regulations for the Parks?

Read the Park Rules.

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1. What if my recycling is not picked up?

If your recycling is not picked up on your regularly scheduled recycling day, please contact Kimble Companies at 800-201-0005 to report.

Kimble Companies

2. What weeks are recycling picked up?

Recycling Week Schedule

3. What items are recyclable through my curbside recycling?

What can be recycled

• all newspaper
• cardboard
• plastic jugs and bottles
• all colors of glass
• aluminum cans
• other bi-metal products

What cannot be recycled

• paint cans
• anti-freeze or motor oil containers
• wax cartons
• batteries
• light bulbs
• wire hangers
• plastic bags
• styrofoam
• toys
• plastic utensils

See more details on items to be recycled.

Kimble Companies

4. Is my trash and recycling delayed this week for the holiday?

See the complete list of holiday delays from the Kimble Companies.

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1. What does internet speed mean?

Your Internet speed (i.e. bandwidth) determines how many devices can access your internet at one time, and how fast.  The most bandwidth consuming process is typically streaming video from the internet.  To stream full HD (1080p) video, it is typically recommended to have internet of at least 5mbps, however, if you only have 5mbps internet, you will really only be able to have that specific streaming device connected to your internet, or else your video streaming quality will degrade significantly.

2. How can I test my internet speed?

To test your internet download and upload speeds, visit www.speedtest.net and follow the prompts. 

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1. My trash wasn't picked up, how do I contact Kimble Companies to have it picked up?

To sign up for service, please contact Kimble Companies at 800-201-0005, Monday through Friday, between 7 a.m. and 5 p.m. or Saturday from 7 a.m. to Noon, or contact the Kimble Company via the Kimble Companies Contact Page

2. What service options are available?

The following service options are available:

2019

• Limited Cart and Recycle - $11.57
• Per 30 Gallon Bag and Recycle - $2.34
• Unlimited Cart and Recycle - $13.32

2020

• Limited Cart and Recycle - $12.03
• Per 30 Gallon Bag and Recycle - $2.43
• Unlimited Cart and Recycle - $13.85

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1. When will I be able to contact Republic about my account?

Residents should be able to call after March 25. Republic needs time to transfer information.

2. What color are my Republic carts?

Republic’s trash cart is a 96-gallon blue cart.  The Republic recycling cart is a 65-gallon green cart.

3. When is my last pick up with Kimble? And first pick up with Republic?

The new trash contract starts on April 1, 2021.  This is a Thursday so the first Republic routes will start on Thursday and then move forward with Friday, Monday, Tuesday, Wednesday routes. No Kimble routes will be serviced after March 31, 2021.

4. What should I do with my Kimble carts?

Leave your cart out after your last scheduled pickup with Kimble from March 25 to March 31. Kimble may still be collecting carts through April 10^th.

5. When will I get my Republic carts?

Deliveries will begin as early as March 10^th. It is expected all carts will be delivered by April 3rd. Thursday and Friday customers will receive their cart in time for their first collection day.

6. How will I be billed by Republic?

You will automatically be set up at the same service level and a bill will be generated from that information. The “first” bill will begin to arrive in mid-April. Specific billing requests such as auto pay can be made by calling Republic at 1-800-247-3644, online at republicservices.com or download the Republic Services App. Keep in mind, the next invoice (July-Aug-Sept) will arrive around June 18^th. All subsequent invoices will arrive about “two weeks before” your next quarterly billing period.

7. What if I want to take advantage of the Sr. Citizens Discount?

Any “Head-of-Household” that is 65 years or older can obtain a Sr. Citizen discount for the “Limited Service”. Simply call 800-247-3644 to request it. Keep in mind the service is limited to the amount of material that will fit inside the cart “with the lid closed” each week. Any bulk items or extra bags set outside the cart will be charged extra on your next invoice.

8. Our account doesn’t have our name listed on the invoice.

Call 800-247-3644 after April 1^st and tell the Customer Service Rep that you are a resident of the City of Green Ohio and wish to update the information in your account.

9. What do I do with any extra Kimble bags?

Unopened packages (10 pack) may be returned to Kimble for a refund. Less than 10 bags may be exchanged at the Central Administration Building for Republic bags.

10. What if all of the material will not fit inside my Trash cart?

If you are an unlimited customer, you can place extra bags, bundles, or bulk items outside of you cart each week for collection. The amount is only limited to a weeks’ worth of material generated by your household. It does not include material from renovations, garage or attic cleanouts. Excessive amounts of trash can be collected if you call 800-247-3644 and ask for a special cleanup.

11. What if all of the material will not fit inside my Recycling cart?

Keep in mind, Recycling has been changed to “weekly” collection so you should have plenty of capacity for your clean and dry recyclables.

12. How do I keep up with changes to collection days or weather delays?

No changes in collection days are anticipated. The time of collection could change from the afternoon to first thing in the morning, but the collection “day” will not change. All other changes will be posted on the City website. Any delays due to construction or weather-related issues will be sent via robo-call so it is important that your phone numbers are updated in your Republic account. Simply call the Call Center at 800-247-3644.

13. What all can be recycled.

The list of items is clearly outlined on the Republic Services brochure and the City of Green web site. Please stick to the list. Placing the wrong items into the recycling bin creates an undo expense. Examples of items that are NOT Recyclable are appliances, metal blinds and children’s toys which mistakenly get placed in the cart, causing contaminants.

14. Can I opt out of the Republic contract?

No. As a residential property in Green, property owners are required to use the same trash provider.  In 2003, City Council passed an ordinance (10-R56) that required the City administration to obtain the best value for Green residential trash removal that would also minimize congestion and wear and tear on our streets related to multiple trash removal providers. To obtain the best value, the City engaged in a competitive bidding process. Republic was the lowest and best bid following this process.  

15. Can I get an extra trash cart?

Residents with UNLIMITED service may order additional carts through Republic after March 25 trash or recycle carts are $3 each month.